Transneft has reviewed the results of operating the knowledge management system in process control systems (KMS PCS).
The corporate information system was introduced a year ago – almost 2,000 experts from all oil transportation entities of the Transneft system and a number of other subsidiaries gained access to KMS PCS in the course of its operation.
The system opens access for workers of PCS services to the knowledge database, to enhance the search and submit new ideas for the expert community’s review. The tools for joint work enable real-time information exchange between geographically and structurally dispersed entities of Transneft. The KMS allows a better use of successful experience for its distribution inside the entities of the Transneft system.
The choice of PCS for KMS creation was conditioned on a wide range of applied machinery, the need to exchange knowledge and the best practices.
The work on the system development and implementation commenced in autumn 2015, and at the end of 2016 it was put into industrial operation. At that time this was a totally workable system, but with empty database and workers having no skills of applying KMS PCS in real practice.
As of today 15 network groups are at work discussing professional tasks, with 15 work groups collaborating in delivery of joint projects. Specialists from various business units jointly address development challenges and PCS quality enhancement. Over 1,000 documents have already been placed in the database and the bank of ideas, as well as among network and work groups of KMS PCS. The participants of KMS PCS submitted their initial ideas and proposals, with some of these already accepted for implementation and others going through expert examination.
“The system proved its usefulness above all for joint work over projects, for discussing decisions to be made as well as for updating specialists on important events, informing them on equipment failures and providing them with educational materials,” noted Oleg Kapitulov, Director of IT Department, Transneft. KMS PCS places a special emphasis on the knowledge and experience of experts in their professional realms. Their knowledge, unlike the knowledge formalized in the Company’s documentation, reflects their real practical experience and skills which are particularly valuable for the Company.”
The effects of introducing the knowledge management systems for geographically distributed entities of the Transneft system are obvious: using KMS, employees divided by time zones and large distances get professional support, together thrashing out ideas and proposals, participating in innovation projects without leaving their workplace and the information space they are used to.